WHAT IS YOUR RETURN POLICY?
Please check out our returns policy here
DO I RECEIVE A CONFIRMATION EMAIL ONCE I HAVE PLACED MY ORDER?
Once you have placed your order please allow up to 2 hours for a confirmation email to be received. Please check your junk/spam mailbox. If you still have not received your confirmation email please email our customer care team at firstname.lastname@example.org
DO YOU HAVE A SIZE GUIDE?
We do and it can be found at the bottom of the home page. If you require further assistance please email email@example.com our team will be happy to provide you with assistance in finding your best fit.
HOW DO I CARE FOR MY ITEMS?
To ensure longevity of your items. Always wash items in a wash bag, cold wash on a delicate setting. Hang to dry.
WHY DO I NEED TO SET UP A RÉNAO FIT VIP ACCOUNT?
Setting up a VIP account will put you first in line to receive exclusive offers, latest arrivals, restocks, upcoming sales and much more. Having an account will also provide you with a faster checkout, easier management of orders. You can subscribe easily at the bottom of our home page.
HOW CAN I TRACK MY ORDER?
As soon as your order has been packed you will be emailed with your tracking information.
** Please kindly understand due to the recent global events with Covid-19 there have been some delays.
CAN I CANCEL MY ORDER?
Unfortunately cancellations can not be made after an order has been placed. Items can be returned to us for a store credit provided they meet the guidelines in our returns policy.
CAN I UPDATE MY ORDER?
Updating Item(s)/ Sizing
As soon as an order has been placed it has been processed automatically, however please contact us as soon as possible and our team will do our best to assist.
Once an order has been placed we are unable to add item(s). if you would like to add an item(s) please create a new order.
Updating Shipping Information
For the fastest response, please contact the one of the below courier services to advise them of your address change.
Domestic orders are sent with Sendle
International orders are sent with Australia Post
Please note RÉNAO FIT will not be held responsible for lost parcels due to incorrect address information.
WHERE DO YOU SHIP?
We ship worldwide and offer standard & express for all countries. For further information on shipping please click here